Ordering with Wonder Pug Adventures

When you place an order at www.wonderpugadventures.com, you enter into an agreement with:

Wonder Pug Adventures (Play Agency)
Hørsholmsgade 22 H 2 tv
2200 København N
CVR: 36000805

When you enter into an agreement with us, you will automatically accept these terms and conditions, and we therefore ask you to read them thoroughly before ordering experiences with us.

The agreement is entered into is in English.

You must be at least 18 years old to purchase products at www.wonderpugadventures.com.

The product selection at www.wonderpugadventures.com is only an encouragement to have, you give us an offer by placing your order, and the agreement is not final before you have paid and we have accepted your offer by sending an order confirmation to you.

You can order the product you want at www.wonderpugadventures.com by choosing the product and placing it in the shopping basket. When you have chosen your product and you are ready to place your order, please click: ”Proceed to checkout”. You will now be asked to enter your name, address, phone number and email address as well as delivery address (if required).

When you have entered this information, you will be asked to choose your payment method and then enter the information required by the chosen payment method, e.g. credit card information.

On this page you will see your order and will have to declare that you accept these terms and conditions.

You must always review your order before placing it. Before you place your order, you can choose to edit the information that you have entered, e.g. delivery or invoice address as well as credit card information. You can add products to and remove them from the shopping basket at any time during the ordering process.

When you have placed your order you will receive a receipt showing the order that you have just placed. The receipt is not an indicator that the order has been processed or that you have entered into an agreement with us. The agreement is not entered into before you receive a confirmation of order from us.

You will receive a confirmation of order from us by email when your order has been processed and we have accepted it.

We will keep a record of your order and the confirmation order, and you can always request a copy of them by contacting us.

If you made a mistake while placing your order, e.g. wrote a wrong address, you can always contact us.

 

Changing or cancelling an order

After placing your order, you can change it by contacting us at hi@wonderpugadventures.com. Please note our cancellation policy (see further down).

Without obligation to pay compensation or cover your expenses in any other way, we are entitled to cancel a purchase in the following situations:

If an unintentional error has occurred at www.wonderpugadventures.com, e.g. a payment error.
If your payment information cannot be verified or is incorrect.
If we suspect that your order has been placed mala fide or in connection with illegal activities.

We will try to solve the problem, and we will of course also notify you about a potential cancellation before it occurs. If a cancellation occurs, we will return all payments and extra expenses to you.

 

Pricing and payment

All prices are current and will be updated continuously.

The prices at www.wonderpugadventures.com are valid from the time of purchase. We reserve the right to change our prices, but this will of course not affect orders that we have accepted by sending a confirmation of order.

The total price that you accept when you send your order to us is the amount that we will withdraw from the specified credit card when we have sent your products.

You can pay with the following credit cards at www.wonderpugadventures.com: Visa/Dankort, Mastercard and American Express.

Transaction fees are stated before your purchase and will not exceed the rates determined by Stripe.

When you place your order, your credit card will be authorised. If your card is not authorised, you will receive a message on your screen about failed authorisation, and you will then be asked to choose another payment method.

 

Cancellation of events

Cancellation occurs when you initiate, whole or in part, a cancellation, reduction or any other change of the payment agreed. The following conditions are in accordance with the HORESTA rules:

Cancellation of events for 8 people or more must happen in good time and in writing no less than 2 weeks before the ordered event’s date.

Cancellation of entire events or reductions of more than 10% must happen no less than 6 days before the ordered event, and Wonder Pug Adventures shall receive a reimbursement of 50% of the price for the cancelled products.

In case of cancellation later than 6 days before the ordered event, Wonder Pug Adventures shall receive a reimbursement of 75% of the price for the cancelled products.

In case of no show, Wonder Pug Adventures can lay claim to the entire price for the event. These conditions are in accordance with the HORESTA rules.

 

Returns and money back guarantee

We do not offer refunds on purchased products.
However; we feel strongly that we have the best puzzle walk experiences out there, so if you tried our products and weren’t happy with it, then you can utilize our money back guarantee. All we ask of you, is to send us back the product together with a reason why it did not live up to your expectations and what we could do better, as well as your order ID and we will start the refund.

 

Complaints

If the product that you have purchased from us turns out to be faulty, you have the right to seek redress for 2 years. You can complain about a product within 2 years from the time of purchase. We therefore recommend that you keep your receipt for at least 2 years. You can complain by contacting us at hi@wonderpugadventures.com. You must contact us immediately when discovering that the product is faulty.

You must be aware that your right to complain can cease before the claims deadline if the product is not meant to last for 2 years.

The right to seek redress for faulty products is in effect for products that are faulty as defined by the Sale of Goods Act. See more at www.forbrug.dk.

 

Disputes

Any dispute involving www.wonderpugadventures.com and purchases on this site is subject to Danish law and the Danish courts, unless mandatory law dictates otherwise.

 

Marketing

Wonder Pug Adventures are entitled to seek customers in publicly available reference lists. Consent to this is be given when accepting the terms and conditions. The customer’s consent can be revoked at any time by informing Wonder Pug Adventures in writing.

 

Processing of your personal information.

We respect your private life and we process your personal information in accordance with current law.